Hello,
We've recently discovered an error when adding email links using FCK Editor.
We are using DNN 4.9.1

After clicking the email link in the text module, it directs the user to a blank page show to mailto: code.
The email client opens up to display the email to be sent but the problem is the blank page.

You can view the problem here: http://www.test.trimaxsolutions.com/ - click the Add Content link in the text html module on the right.

We'd appreciate if someone could help with a solution to this.

Thanks

Paul

Have you done anything to the link through the 'edit link' right click option in the editor or did you just enter an email address and hit the space bar and let it do its thing?

Thanks for your reply.

The link was created by clicking the edit link button, selecting email from the drop down then typing in the details from there.

It works fine when I try it. 

Clicking the link opens a mail window on my computer with an email addressed to paul@paul.com and a subject of test.  They body of the message is empty.

If you are getting an empty window, it may well be that your default mail program (on your computer, not the DotNetNuke website) is configured badly.

Thanks for your replies.

In Firefox it seems to work fine.
The problem seems to be when using IE 7 - is this the case when you test it?

Instead of leaving the user on the same page they are presented with a blank screen with only this email string:

mailto:email@domain.com?subject=Test

I'll check further whether its to do with the default mail program (in this case outlook).

thanks again for your help.

I tested with Firefox.

I just tested with IE and got the correct popup. But, IE also took me to a new page that had the ext of the mailto link in it.

Thanks for following it up Joe. As you correctly pointed out, the problem is the page showing the mailto: link in IE.
Do you have any idea what may be causing this?
Have you experienced this before.
We are using DNN 4.9.1

Paul

I don't know what the problem might be. You might want to experiment with a simple html version of a mailto, where you code it in specifically, and see if that works.

Joe - I have question for you I would like to email you offline about - would you please post your email address.

We have the same issue (4.9.0).

Anyone know how to fix this?

 

Found this at the FCKeditor forum.

http://dev.fckeditor.net/ticket/2488

I edited the mentioned JS file and it seems to work now.

Thanks for that link as it does work.

Basically:

If you change the config to FCKConfig.EMailProtection = 'none' ; you should get the old behaviour (and I think that it should be the default, because those encrypted links aren't usable by people with javascript disabled.

Cheers,

Max.

Thanks for your contribution!

Hi all,

Apologies if this has been covered, i have read through this thread but really just wanted to clarify.

1. Im using DNN 4.9.0.
2. Users are adding content to their sections, and inserting an email link.
3. When this link is clicked on, a new browser window opens with page cannot be displayed.

I have added a link into MS word which opens my Outlook client, so its not config at that end.

- When people mention fckEditor, is this the content editor where the users are adding links?
- Is there a clear easy solution as to why the email client is not opening, and im getting page cannot be diaplayed?

Any information would be greatly appreciated.

Thanks,

Kevin.

hello,

Yes the FCK editor is the default text editor that is available in the text / HTML module.

Have you tried making the change to the fck.config file as mentioned earlier in the thread?

Go to :

Root of your DotNetNuke files / providers / HTML editor providers / FCK / custom / fckconfig

Open in Notepad or visual web developer express etc.

Change or add to the file:

FCKConfig.EMailProtection = 'none'

I had the same problem and I got round it by hardcoding the mailto link. That stops it from going to a blank page. Not ideal but a good workaround. Have not tried the change to the config file

Yeah i have just tried adding... 

   FCKConfig.EMailProtection = 'none'

...to the fckconfig.js file, but unfortunately it hasnt made any difference.

Even when i just hover over the link its pointing to http\\[servername]\dotnetnuke\etc etc ?

Ginnie, when you said you hard coded it, you mean you just added mailto to the email link itself through the editor?

Ignore that last post!!!!!! It does work. I just pasted the line in from that message above, and forgot the all important ;

School boy error!!

Thanks for your help.

I've done this and checked and double-checked. I included the ";". I've cleared cache. I've been working on this for days. IE still creates this error for me. Can you think of anything else that might be at play for me? I did create custom styles in Custom Editor Options as described by Lee's tutorial, but I don't think that affects this issue.

Ken, are you still having problems with this? It shouldn't affect it having Custom Editor Options

From these instructions . . .

Go to :

Root of your DotNetNuke files / providers / HTML editor providers / FCK / custom / fckconfig

Open in Notepad or visual web developer express etc.

Change or add to the file:

FCKConfig.EMailProtection = 'none'

. . . .

Do a CTRL + F and enter "FCKConfig.EMailProtection" to double check there are not 2 lines of this code in the fckconfig file