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Subject: HELP! Can't log into my website portal
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haw3455
Nuke Newbie
Nuke Newbie
Posts:5

03 Dec 2007 11:37 AM  
Hello,  I feel like a dummy but I can't log into my website.  I changed computers and don't have user name and/or password.  I there anything "simple" I can do to get in?  I appreciate any help (please be nice - I'm a novice).

Thanks a bunch

Haw
jncraig
Nuke Master II
Nuke Master II
Posts:2002

03 Dec 2007 11:42 AM  
Are you able to register as a new user? Are you able to look into the site's database?

Joe Craig
DNN Creative Support
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haw3455
Nuke Newbie
Nuke Newbie
Posts:5

03 Dec 2007 11:47 AM  
Yes, I can register on the website but that doesn't give me access to my website content.  I have a hosting account and could get into the database somehow, I'm sure.  Thanks
jncraig
Nuke Master II
Nuke Master II
Posts:2002

03 Dec 2007 11:54 AM  
If you can look into the database, you can find the usernames in the Users table.

If you are using a standard DotNetNuke installation, passwords are stored in the aspnet_Membership table. Most likely, these passwords are store in an encrypted or a hashed format.

If you can find username, you might be able to use the "forgot password" feature. This will depend on whether or not your site permits password recovery.

If you can't recover a password, register a user with a known password. You might be able to copy the encrypted/hashed version of the password of the known user to the host or admin user. You'll also need to copy the PasswordSalt. I would be very careful with this approach. As your hosting company to make and save a copy of your database in the event that you'll need to restore it.

Joe Craig
DNN Creative Support
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leesykes
Nuke Master II
Nuke Master II
Posts:2959

03 Dec 2007 1:20 PM  
If you can't recover a password:

Create a new user account
Go into your database tables
Open the Users table
Search for the username that you have just created
Look at the IsSuperUser column - change the value for your new user from false to true

This will give your new user account full host access.

From there you can login to your dnn installation and access any of the accounts that you need to

Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
acsltd
Nuke Newbie
Nuke Newbie
Posts:5

09 Jan 2008 4:41 AM  
Hi everyone,

I had the same problem as above, I used the create a new user and set to super user method to log in to my page, only to be greeted by a new problem...

the links on my website no longer work

This is a real pain because not all of the pages are accesible from the menu panel, which for some reason does work? Is there any way i can fix this or do i have to go through the site and make all the links again?

Thanks in advance.
leesykes
Nuke Master II
Nuke Master II
Posts:2959

09 Jan 2008 4:53 AM  
Hello,

First of all what did you do so that you could no longer login?

From just creating a new user you should not lose all of your links

Can you now login?

Do you have a URL we can view as an example?

Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
acsltd
Nuke Newbie
Nuke Newbie
Posts:5

09 Jan 2008 5:14 AM  

I had a site running from a local server, when i put this live i could no longer log in using Admin or host so i used the method shown above to get me in.

Also after the site went live for some reason the links stopped working. I have had a play around with them and if i break the links and create them again they work fine but you can see from an example.

If you go to this website and try to click on one of the listed councils it will not do what its supposed to.

http://www.businessraterelief.co.uk/EastofEngland/tabid/61/Default.aspx

The site is no where near finished yet, i set it live now to save me doing it later on, so please take no notice of its rubish-ness and emptiness.

leesykes
Nuke Master II
Nuke Master II
Posts:2959

09 Jan 2008 5:21 AM  
ok the logging in problem sounds as though you didn't transfer the original web.config that you had on your localhost installation. - In your web.config is some machine key codes and the installation date. DotNetNuke uses those to interpret the passwords.

Ok, on the links, they maybe using the URL of your localhost installation rather than the live site. I can't tell from viewing those links as they have link click URLs to track the number of clicks. - if you go in to edit the links, do they have localhost in the URL?

this tutorial covered problems with links after uploading in the text HTML module, but you will have to adapt this if you are using a different module:
Find and Replace SQL queries for DotNetNuke
(To fix problems after transferring a localhost database to a live website and other useful functions)


Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
acsltd
Nuke Newbie
Nuke Newbie
Posts:5

09 Jan 2008 5:31 AM  
From what I can see none of the links have localhost/... in them?

Is there a quick way in which i can fix them all with out having to do them all again?
leesykes
Nuke Master II
Nuke Master II
Posts:2959

09 Jan 2008 5:35 AM  
Which module are you using? And could you paste here what one of the actual URLS is without the LinkClick info

Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
acsltd
Nuke Newbie
Nuke Newbie
Posts:5

09 Jan 2008 5:39 AM  
I am using the TEXT/HTML module...

The links for the page all like this:

/DotnetNuke/=140&tabid=68
/DotnetNuke/LinkClick.aspx?link=140&tabid=68
leesykes
Nuke Master II
Nuke Master II
Posts:2959

09 Jan 2008 5:48 AM  
How did you create those links with LinkClick? - I haven't seen that before when creating links in the text HTML module.

But, it does look as though it is trying to access the links on your localhost portal named /DotNetNuke/

So to fix one of those links what do you edit the link to?

Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
acsltd
Nuke Newbie
Nuke Newbie
Posts:5

09 Jan 2008 6:17 AM  

To add a link all I have been doing, on both local and live servers, is highlighting the text and clicking add link? then browsing the server for my page.

Its strange because not all links are broken?

leesykes
Nuke Master II
Nuke Master II
Posts:2959

09 Jan 2008 7:06 AM  
That is strange, could I have a look? - If you would like to email me (reply to the forum email) with an admin account and username I can probably help a lot quicker, thanks,

Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
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Forums > DotNetNuke® > Quick Tips > HELP! Can't log into my website portal



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