Hi,

I recently transferred my DNN installation from one live server to another. Everything has been working fine for a month or more with no obvious problems until yesterday when I decided to do a complete overhaul on my host site. I uploaded a new skin and one new module (no problems). Then I proceeded in doing up my site. When all was looking a working as I wanted I then asked a friend to have a look to see what he thought. On his machine he was still getting the old site(no big deal!). Initially I thought it was a caching issue. I checked on my work computer and on my brothers computer and all was working as I expected. My mates browser still would not display the new site(no big deal!). I asked another mate to check it on his machine he got what I had just updated. Thought I was on the pigs back.

Next morning my mate rings me, he can now see the new site and thinks it's great...

...meanwhile I log in and out a few times, make a few minor cosmetic changes, change a few spellings etc. and notice the login starting to behave badly. I can't logout. Still won't logout then after an hour or so had passed everything seemed normal. login/out working fine.

I go to work and come back again and to my horror the skin is no longer on the site and the tasty new module I installed is gone also. All is left is the site that was there two days previous and all my days work gone.

Could someone please shed a little light ont his for me. I thought it was DNS pointing to my old server (it's not), I thought it was local caching (It's not), I thought it was DNN caching so I reset it. At this point I'm pretty clueless.

All comments are more than welcome. TIA

I checked the logs for my host site and found 6 general exception errors. Is it strange that the UserID is -1? The module was the Live Content web2.0 ajax presentation module and the skin was evan o'neil's minimalist for web2.0. Could it be a compatability issue? I'm not sure how relevant this is but here is the log:

AssemblyVersion: 04.06.02
PortalID: 21
PortalName: SRK Systems Ltd.
UserID: -1
UserName:
ActiveTabID: 385
ActiveTabName: Home
RawURL: /desktopmodules/livecontent/Thumbnail.aspx?PortalId=21&ModuleId=973&Size=100&Image=data.gif
AbsoluteURL: /desktopmodules/livecontent/Thumbnail.aspx
AbsoluteURLReferrer: http://www.fffffffff.com/
UserAgent: Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; .NET CLR 1.1.4322; .NET CLR 2.0.50727)
DefaultDataProvider: DotNetNuke.Data.SqlDataProvider, DotNetNuke.SqlDataProvider
ExceptionGUID: de5e62cc-ceb2-480d-b595-1ca3b85f041a
InnerException: Unhandled Error:
FileName:
FileLineNumber: 0
FileColumnNumber: 0
Method: System.Web.UI.Util.CheckVirtualFileExists
StackTrace:
Message: System.Exception: Unhandled Error: ---> System.Web.HttpException: The file '/desktopmodules/livecontent/Thumbnail.aspx' does not exist. at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath) at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile) at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert) at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert) at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath) at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig) at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) --- End of inner exception stack trace ---

mmm this is really odd. It's unlikely to be a problem with the skin, but it is a possibility it could be the module, but, I have not heard of a module causing these problems. it may be worth contacting your hosting provider to see if they have noticed anything happening, and it may also be worth contacting the module developer to see if there are any settings that should be applied to your installation.

I would access your DotNetNuke installation files via FTP and see if the module is still in the DesktopModules folder.
I would also access your DotNetNuke installation SQL server database and see if any tables are in the database for the module.

At least this way you can confirm whether or not the data you have added still exists.

Thanks Lee, I checked the database and install directory and there is no sign of either. It's like they were never there!


I re-installed the skin today and tried to start afresh. As soon as I have the skin installed I shuffle the content about abit. Move a few modules etc. BAM! All Modules stop working and the Log Veiwer doesn't work. I check the log on a different site it's fine, nothing out of the ordinary though. All the content in the modules is now defunct. Even when I try to insert a new text module the edit text is not available. I reverted back to the DNN Grey skin to see if the modules would work. No good, this portal is wrecked. The data for the modules is still in the database. I think it's best just to star again.

I'm using a dedicated server which myself and one other person manage. I don't know whats went wrong. I have my suspicions that it is the Live Content Module. I have not got in contact with those guys yet but think it is the way to go.

This was all very strange. I have found the root of the problem now.

My Superuser account was somehow corrupted. I created a new one and everything was fine again. I'm not gonna bother trying to find out what happened.

Thanks

Hello,

Could someone have accessed the old superuser account? - Did you setup a secure password? rather than dnnhost?

Thanks lee for the suggestions earlier. Everything has been working since I created the new superuser account.

I doubt that someone was on my account as I had changed the host name and password. It could be possible. I won't rule it out.