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File Manager - Downloading files
Last Post 05/04/2011 1:06 PM by
Joseph Craig
. 11 Replies.
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Lisa
Nuke Newbie
Posts:6
04/30/2011 10:28 PM
I'm unable to download any files in File Manager. I use the Standard-File System, Folder Security Settings are set for All Users able to Open Files in Folder and Browse Files in Folder.
Using Safari, when I click on a filename in File Manager, the download box pops open showing the download "starting...", then I receive the following error message "Download Error... (filename) could not be saved, because the source file could not be read. Try again later or contact the administrator".
Using Safari, the Downloads box opens, shows 82 of 97kb downloaded, and it hangs there. When it finally shows the download complete, showing 172 of 92kb, when I click on the file, I get the following error "Could not open file... Safari can't open the (filename) because (filename) is still being downloaded.
I'm administrator for another website using DNN - no problems downloading files from that site.
I appreciate any help! Thank you
Joseph Craig
DNN MVP
Posts:11667
05/01/2011 7:39 AM
Can you share a URL for this site?
Can you can download from the other site using Safari?
Joe Craig,
Patapsco Research Group
Complete DNN Support
Lisa
Nuke Newbie
Posts:6
05/01/2011 11:03 AM
I have no trouble downloading from the other site. I should correct my previous post - 2nd paragraph should be Firefox, not Safari. I am not able to download files using either browser.
I have discovered that I am able to download a few files. Any file that is smaller than 10,000kb I am able to download. Anything larger hangs and I receive the error message. Our web designer has the same issue with our site.
Joseph Craig
DNN MVP
Posts:11667
05/01/2011 11:15 AM
Aha!
DotNetNuke's web.config file includes a line that determines the maximum file size and a timeout time. If you edit this, you'll be able to download larger files.
See:
http://www.trevdogcertified.com/Sof...fault.aspx
Joe Craig,
Patapsco Research Group
Complete DNN Support
Lisa
Nuke Newbie
Posts:6
05/01/2011 11:20 AM
Wonderful! Thank you!
Can you explain why I was previously able to download any file, regardless of size, and then not able to?
Joseph Craig
DNN MVP
Posts:11667
05/01/2011 12:04 PM
No. I have not idea why this worked before.
Joe Craig,
Patapsco Research Group
Complete DNN Support
Lisa
Nuke Newbie
Posts:6
05/03/2011 3:33 PM
I have updated the web.config file per your recommendation but still cannot download any files larger than 10,000kb. Uploading to File Manager is no problem.
The code had already been changed from 8192 to 40960 so it only required a change from
requestValidationMode="2.0"
to
executionTimeout="1200"
See below.
to
Other ideas?
Joseph Craig
DNN MVP
Posts:11667
05/03/2011 3:41 PM
What is the exact error message?
Joe Craig,
Patapsco Research Group
Complete DNN Support
Lisa
Nuke Newbie
Posts:6
05/03/2011 4:39 PM
The filename is Fleur1.jpg size 15,514kb
In Firefox,
"Download Error
/Users/huntmph/Downloads/Sb0lB5.nf.jpg.part could not be saved, because the source file could not be read.
Try again later, or contact the server administrator."
In Safari, the downloads box shows
"Fleur1.jpg
6.8 of 15.2kb - Cannot create file"
The image can be viewed on the website, is not a corrupted file. I get similar error messages with every file I attempt to download over 10,000kb.
Joseph Craig
DNN MVP
Posts:11667
05/04/2011 11:14 AM
Is it possible for me to take a look at the site?
Joe Craig,
Patapsco Research Group
Complete DNN Support
Lisa
Nuke Newbie
Posts:6
05/04/2011 12:52 PM
http://www.kappadallas.org/
Joseph Craig
DNN MVP
Posts:11667
05/04/2011 1:06 PM
If I need special access or login information to download files, you might want to send that to me privately. You can use the contact form at
http://patapscorg.com
to do that.
Joe Craig,
Patapsco Research Group
Complete DNN Support
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