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Subject: Cannot access the container menu
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Jeeradate
Nuker
Nuker
Posts:13
10 Jun 2007 3:29 AM  
I have installed Dotnetnuke 4.5.3 on host, everything work find only the container menu do not show up and there is the control pannel on top. You can see this problem at http://www.beingpro.com and try to log on with user "admin2" password "adminadmin" to simulate the problem.

Your advice is highly appriciate!
Best regards,
Jeeradate K.
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
10 Jun 2007 11:01 AM  
I took a look and you have more than just that error. Most pages don't finish loading.

The one comment about AJAX may be a good one. There is something seriously wrong with your installation.

You say on the site that you did a manual installation. Did you not use the wizard? My suggestion would be for you to completely delete this installation, copy the DotNetNuke 4.5.3 installation files to your web directory, and then browse to the site and set it up using the installation wizard. Then let us know what happened.
Joe Craig
DNN Creative Support
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Jeeradate
Nuker
Nuker
Posts:13
11 Jun 2007 7:50 AM  
Thank you for your advice.

I didn't use wizard. The wizard stall during my first installation then I turn to use default installation option.

Best regards,
Jeeradate K.
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
11 Jun 2007 10:58 AM  
Have you solved the problem?
Joe Craig
DNN Creative Support
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Jeeradate
Nuker
Nuker
Posts:13
11 Jun 2007 11:23 AM  
I still can not solve the problem, someone told me that it may because AJAX in the web.config , but I don't know how to solve it.  My web host (Godaddy.com) have the methopolis which install DNN automatically but it have same problem. First I think that the Methopolis is not perfect then  I install it manually but the same problem show up again.

May be Godaddy don't support AJAX.
Do you have any comment?

Best regards,
Jeeradate K.
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
11 Jun 2007 2:36 PM  
Perhaps the posting by "greenflash" near the end of this thread can help: http://www.dnncreative.com/Forum/tabid/88/forumid/7/postid/32/view/topic/Default.aspx
Joe Craig
DNN Creative Support
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Jeeradate
Nuker
Nuker
Posts:13
12 Jun 2007 7:35 AM  
Thank you for your kind support.

This is my mail sent to Godaddy.com support team:
---------------------------------------------------------------------------------------------------------------------
As the new version of Dotnetnuke use AJAX and it don't work under godaddy hosting.

Best regards,
Jeeradate K.
----------------------------------------------------------------------------------------------------------------------
And the following the reply form Godaddy.com
----------------------------------------------------------------------------------------------------------------------
Dear Jeeradate K.,

Thank you for contacting Online Support.

The requested functionality is not available at this time. We apologize for any inconvenience. Please let us know if we can assist you in any other way.

Regards,
Bob B.
Online Support Technician
-----------------------------------------------------------------------------------------------------
I don't know if the Godaddy support ASP.NET AJAX frame work or not, Is any one know this ?
If it don't support AJAX then it will not support DNN Version 4.5.x and the container menu access may have problem because it not support AJAX.

Best regards,
Jeeradate K.
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
12 Jun 2007 7:50 AM  
I think that you already know this, but the GoDaddy website says that they support DotNetNuke 4.0.  

I also found by web searching a number of articles that describe how to install 4.5.3 on GoDaddy sites.  The one that I mentioned earlier in this thread describes a somewhat complicated/tedious procedure.  If you absolutely must use GoDaddy and must have 4.5.3, then you could try that approach.

Shaun Walker's blog discusses the AJAX implementation in DotNetNuke.  The paragraph below seems to imply that DotNetNuke should support AJAX, even if the hosting service doesn't.

"DotNetNuke is primarily used in shared hosting environments; an environment where the user usually does not have Administrator privileges to install new components on the server. Since ASP.NET AJAX has a support model which requires that it be installed into the GAC of the hosting server, it meant that DotNetNuke could not rely on the fact that ASP.NET AJAX was always available at run-time. This presented a unique challenge for the developers of DotNetNuke. And rather than forcing a new infrastructure requirement on users of the platform, they opted to add ASP.NET AJAX integration dynamically at run-time so that the application could continue to function with or without the optional dependency."

Still, the safer route is to accept the version of DotNetNuke supplied by your host.  You can also write to them and ask if they plan to upgrade to version 4.5.3 and when you might expect that to happen.

There are also other hosting services that do support DotNetNuke 4.5.3.


Good luck!
Joe Craig
DNN Creative Support
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Jeeradate
Nuker
Nuker
Posts:13
13 Jun 2007 10:41 AM  
 In the metropolis of Godaddy which provice free installation of Dotnetnuke, it provide DNN V 4.5.1   with use AJAX, I use automatic installation for 4 times but it don't work then I try installation manually. 
      I think  there should be set up somewhere in Dotnetnuke that allow to run this version without AJAX as Shuan Walker's blog said. As the AJAX setting should be the default setting.
Best regards,
Jeeradate K.
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