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not been able to download videos
Last Post 2011-03-30 01:01 PM by Joseph Craig. 6 Replies.
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sharadUser is Offline
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2009-07-02 10:15 AM
    My subscription not expired, and recently I tried to download videos. Instead it is asking for user login information. Please check.

    Regards

    sharad
    Lee SykesUser is Offline
    DNN Creative Staff
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    2009-07-02 10:34 AM
    Hello,

    This account does not appear as though it has had subscription access.

    Please can you contact me direct via email for subscription enquries as I may miss enquiries placed in the forum.

    Please email me your PayPal receipt and I can then look into the problem further, billing@dnncreative.com

    Thanks,
    Lee Sykes
    Site Administrator
    Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts

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    Lee SykesUser is Offline
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    --
    2009-07-03 06:22 PM
    <!--[if gte mso 9]> Normal 0 unctuationKerning/> false false false oNotPromoteQF/> EN-GB X-NONE X-NONE ontGrowAutofit/> ontVertAlignCellWithSp/> ontBreakConstrainedForcedTables/> ontVertAlignInTxbx/> MicrosoftInternetExplorer4 <!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4; mso-font-charset:0; mso-generic-font-family:roman; mso-font-pitch:variable; mso-font-signature:-1610611985 1107304683 0 0 159 0;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:-1610611985 1073750139 0 0 159 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-unhide:no; mso-style-qformat:yes; mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman","serif"; mso-fareast-font-family:Calibri; mso-fareast-theme-font:minor-latin;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page Section1 {size:612.0pt 792.0pt; margin:72.0pt 72.0pt 72.0pt 72.0pt; mso-header-margin:36.0pt; mso-footer-margin:36.0pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!--[if gte mso 10]> Hello,

     

    Thanks for sending your info, I have checked your  details and the username with subscriber access is fss

     


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    Lee Sykes
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    sharadUser is Offline
    Nuke Active Member
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    Posts:31

    --
    2009-07-05 10:06 AM
    Sorry I could not get. Or what do you mean by "subscriber access is fss
    " ?

    Regards
    SK
    Lee SykesUser is Offline
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    2009-07-05 07:59 PM
    You created a username: fss when you paid for the subscription, you can see the username on your invoice id.

    I checked the username and it has full subscriber access. You need to login with the username fss.
    Lee Sykes
    Site Administrator
    Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts

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    express martUser is Offline
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    Posts:5

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    2011-03-30 07:40 AM
    i have the same problem
    Joseph CraigUser is Offline
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    --
    2011-03-30 01:01 PM
    Are you able to login? What message to you see in the upper right after logging in?

    Joe Craig, DNN Creative Support

    Subscribe to DNNCreative
    I recommend PowerDNN for DotNetNuke Hosting.
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