idel_m
Nuke Newbie Posts:1
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04/05/2012 2:19 AM |
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Hello, I made the payment for the yearly subscription a couple of days ago. Please enable my account. Thanks, Idel |
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Joseph Craig DNN MVP Posts:11667
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04/10/2012 6:36 PM |
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I believe that this has been fixed. Can you let me know if it is still wrong. |
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Joe Craig, Patapsco Research Group Complete DNN Support |
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Beth
Nuke Newbie Posts:1
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07/25/2012 12:36 PM |
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I haven't been able to get my account enabled, either. I've tried replying to the welcome message like it says to, and the autoresponse is Huh? Can you help? Thanks |
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Joseph Craig DNN MVP Posts:11667
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David Tigue
Nuke Newbie Posts:1
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08/17/2012 2:26 PM |
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I need my account enabled as well purchased through snowcovered and sent note to Lee. However it's been 24 hours and still waiting. Should I send the email somewhere else I find it odd not having a shared inbox for things like this. |
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Joseph Craig DNN MVP Posts:11667
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trulyperfect
Nuke Newbie Posts:2
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10/21/2012 5:15 PM |
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I also need to get my account enabled. I made a purchase Thursday and am still waiting for my account to be re-activated. I sent emails to lee@dnncreative.com as well as dnncreative.payments@gmail.com. I've also tried replying to the welcome message like it says to, and the autoresponse is Huh? Can you assist? Thanks |
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Joseph Craig DNN MVP Posts:11667
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10/22/2012 9:22 AM |
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Your account has been authorized. Please let me know if there are any problems. |
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Joe Craig, Patapsco Research Group Complete DNN Support |
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trulyperfect
Nuke Newbie Posts:2
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10/22/2012 10:15 AM |
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Hey Joseph, It still says my account is inactive. username:trulyperfect I sent the reciept in a separate new post yesterday. |
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Joseph Craig DNN MVP Posts:11667
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Charles
Nuke Newbie Posts:6
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11/11/2012 7:54 AM |
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I am having the same issues. Renewed by subscription days before it expired (October 22, 2012), but the window in the upper right screen says my subscription is inactive. I have written two emails to support, but have never head anything. This is very frustration for a loyal customer of many years. Can someone at DNNCreative please look into this issues. Thank you, Charles Legg |
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----------------------------------------- Charles Legg, Independent Consultant Legg Consulting
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Joseph Craig DNN MVP Posts:11667
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11/11/2012 11:05 AM |
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I sent you an email about this. I'll get things fixed after I hear from you. |
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Joe Craig, Patapsco Research Group Complete DNN Support |
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Mad Marcus
Nuker Posts:15
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11/11/2012 4:24 PM |
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I am having a similar problem. I renewed my subscription back in September but haven't been able to access anything since. I just get a notice saying that my subscription is inactive and my emails regarding the matter aren't being answered. Strangely I can still post to this forum. Very frustrating. |
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Charles
Nuke Newbie Posts:6
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11/11/2012 10:09 PM |
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Joe Craig got things working for me, seems I had two usernames. All is OK now. (Thanks Joe!) Hopefully he can also get your subscription worked out Mad Marcus. |
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----------------------------------------- Charles Legg, Independent Consultant Legg Consulting
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