Lee,

            I want to develop a tech support website that I want to incorporate a CRM, Trouble ticket modules to assist support agents and customers with support issues.

 

            I was looking at the OnyakTech DNN Solutions (SigmaPro Draconis). Have you considered looking at these modules to give them a review?

http://www.sigmaprodraconis.com/

 

Keep up with the great work!

 

Fozzy

Hello,

Thanks for the feedback, I had not considered looking at those modules for a review, but I will have a think about it. if you wish to find out more about the trouble ticket modules, I would ask the module developer if there is demonstration area that you could log in to and have a look, or a test trial version of the module.

Thanks,

While Onyaktech's pricing is really attractive, be warned that it may cost you far more later. While I've not installed Onyaktech's CRM module, I can say that when I used it on their site for product support, I found the UI poorly designed and rather unwieldy to use. I also noticed at least two bugs.

More importantly, I've installed their Axon email module and also found it to be buggy. All of this would be okay for the price if the support was there to fix the problems. Unfortunately, it was the worst support I've ever received for a software product. The documentation was also minimal and poorly written.

I spent 2.5 months sending emails back and forth with what I believe was the company owner. Most times I was met with delaying tactics rather than him actually investigating the problem. Worse, he seemed too busy or just incapable of reading my messages and responding to even the most simple questions. I'd list out 3 questions and he'd ignore them all and just send some other kind of reply out in left field.

It was the most bizarre one-way communication where he'd send sometimes bizarre replies in direct conflict to the information I had given him. He refused to give me his phone number or to return my calls. He'd often delay support days rather than taking 60 seconds to verify something on his end. I jumped through endless hoops and even showed how his debug version was not logging the needed information he had said he needed, yet he wouldn't fix the bug so he could get that data. He'd blame things on my server running out of space even though I'd show proof that when that happened it did not match the same timeline as the issue.

My advice is don't get drawn into this company. As soon as you run into a bug, you could waste months being led to believe you'll receive support when you could have spent that time implementing a product that actually works and is supported. I even begged the guy, offered to pay him for his time, etc. to fix what appeared to be a bug in his product, but then he just seemed incapable of addressing even the issues that were clear cut.