Hello,

I made the payment for the yearly subscription a couple of days ago. Please enable my account.

Thanks,
Idel

I believe that this has been fixed. Can you let me know if it is still wrong.

I haven't been able to get my account enabled, either. I've tried replying to the welcome message like it says to, and the autoresponse is Huh?
Can you help?
Thanks

This should be fixed.

I need my account enabled as well purchased through snowcovered and sent note to Lee. However it's been 24 hours and still waiting. Should I send the email somewhere else I find it odd not having a shared inbox for things like this.

David: I've fixed this for you.

I also need to get my account enabled. I made a purchase Thursday and am still waiting for my account to be re-activated. I sent emails to lee@dnncreative.com
as well as dnncreative.payments@gmail.com. I've also tried replying to the welcome message like it says to, and the autoresponse is Huh?
Can you assist?
Thanks

Your account has been authorized. Please let me know if there are any problems.

Hey Joseph,
It still says my account is inactive.

username:trulyperfect

I sent the reciept in a separate new post yesterday.

Please try it again.

I am having the same issues. Renewed by subscription days before it expired (October 22, 2012), but the window in the upper right screen says my subscription is inactive. I have written two emails to support, but have never head anything. This is very frustration for a loyal customer of many years. Can someone at DNNCreative please look into this issues.

Thank you,

Charles Legg

I sent you an email about this. I'll get things fixed after I hear from you.

I am having a similar problem. I renewed my subscription back in September but haven't been able to access anything since. I just get a notice saying that my subscription is inactive and my emails regarding the matter aren't being answered. Strangely I can still post to this forum.

Very frustrating.

Joe Craig got things working for me, seems I had two usernames. All is OK now. (Thanks Joe!)

Hopefully he can also get your subscription worked out Mad Marcus.