Dewain Riddle (dewain.riddle@cbthomebank.com) is my supervisor and he has sent numerous emails to Andy requesting that he be able to access the site.

It says his subscription is inactive. He has requested access for me since he joined the site last August.

Please assist with this situation.

Thanks.

Hi, unfortunately, all emails from the domain cbthomebank.com have not been reaching me at all.

which user name would you like the subscription applied to? topoulos?

Cheers,

Andy

Why is this happening?

Are you having a problem with your subscription?

We never received the subscription. I have logged a complaint with snowcovered regarding the issue. We paid for a year and it was never activated.

Our receipt was as follows:

Order Receipt
Your invoice number is 5A1434F0F3F1496A8E9C4DB6AFA9EB53

Dewain Riddle,
100 South Wood St
Neosho MO 64850
US

Order Date: 8/30/2011 4:49:23 PM
Status: Completed
Payment Type: Credit Card

Order Summary:

1 x $79.97 (Shipped) How to Change the Default Text Editor in DotNetNuke (Including 600+ Pro DNN Video Tutorials) - Tech Help?

Tax 1: $0.00
Tax 2: $0.00 (Seller)

Total: $79.97

Thank you for ordering!
The Store team

DotNetNuke Corp.
155 Bovet Rd, Suite 201
San Mateo, CA 94402
United States

Phone: 800-565-5886
E-mail: store@dnncorp.com

If you guys can do anything about this, that would be great. It took some digging to get my old personal account details to be able to log in and check. My boss is angry with me for the lost subscription. I think it's something we still can use, I have tried to have the DNN store contact you guys, but nothing was done by them. We have DNN Professional and could really use the insight with this magazine, as the DNN training on their website is very lackluster. I am not sure why you had trouble with the email, I am thinking that it's getting blocked by some spam filters.

I updated your subscription. It now expires 10/5/2013.

That is, I updated the subscription for your topoulos account. If this should have been done for another username, please let me know.

Thank you for your assistance! I will let DNN store know the issue is resolved.

I have a similar problem, I renewed my subscription that was to expire on 11/7/2012. It was renewed on October 25, 2012 Invoice #11175 and it showed that the subscription was extended to 11/7/2013. But after 11/7/2013 my subscription went to inactive. I tried contacting support several times but never received a response back.

I went ahead and paid for another subscription that know shows active till 12/9/2013. The issue I have know is I have two paid subscriptions for the same year. If you could just put the two together and show my subscription ending 11/7/2014 I would be OK with that.

I have sent several emails to support@dnncreative.com and never have had a reply I also sent these emails to lee@dnncreative.com

dkeister: Your subscription now ends 12/27/2014.