My subscription not expired, and recently I tried to download videos. Instead it is asking for user login information. Please check.

Regards

sharad

Hello,

This account does not appear as though it has had subscription access.

Please can you contact me direct via email for subscription enquries as I may miss enquiries placed in the forum.

Please email me your PayPal receipt and I can then look into the problem further, billing@dnncreative.com

Thanks,

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Thanks for sending your info, I have checked your  details and the username with subscriber access is fss

 

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Sorry I could not get. Or what do you mean by "subscriber access is fss
" ?

Regards
SK

You created a username: fss when you paid for the subscription, you can see the username on your invoice id.

I checked the username and it has full subscriber access. You need to login with the username fss.

i have the same problem

Are you able to login? What message to you see in the upper right after logging in?