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No dowload access
Last Post 03/27/2009 9:31 AM by
nedim
. 6 Replies.
Author
Messages
saintX
Nuke Master
Posts:147
10/03/2008 3:45 AM
I don't know why I do not recieve any notifications more from this portal? Eighter for forum nor for extending my subscription.
BTW. I renewed my subscription and have got the confirmation from paypal. But still no download access ...
Regards
Lee Sykes
DNN Creative Staff
Nuke Master VI
Posts:4945
10/03/2008 4:49 AM
Hello,
I have checked your account and you should now have full subscriber access. If you can't see the videos, try logging out and then logging back in.
If you are not receiving emails, perhaps they are going into your junk folder or they are just bouncing, you may need to add my email address to your white list.
Occassionally I have a clear out of emails that bounce back to me from the forum, so if yours was one of the emails that was bouncing back to me as undeliverable from the forum replies I may have removed it. You could try white listing my email and then ticking to receive the forum emails again.
Thanks,
Lee
Lee Sykes
Site Administrator
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Lee Sykes
DNN Creative Staff
Nuke Master VI
Posts:4945
10/03/2008 4:52 AM
yes the message just bounced back to me with:
Reason: 554 Sending address not accepted due to spam filter
Lee Sykes
Site Administrator
Subscribe to the website
:
DotNetNuke Video Tutorials
:
The Skinning Toolkit
:
DotNetNuke Podcasts
Twitter:
www.twitter.com/DNNCreative
nedim
Nuke Newbie
Posts:2
03/27/2009 6:54 AM
This looks like a common problem. I have also paid for the subscription but can not download videos?
Any help from support?
Regards.
Joseph Craig
DNN MVP
Posts:11667
03/27/2009 8:23 AM
I've reported this, and I'm sure that we'll get it fixed in short order. It's not a common problem, but things do fall through the cracks on occasion.
Joe Craig,
Patapsco Research Group
Complete DNN Support
Lee Sykes
DNN Creative Staff
Nuke Master VI
Posts:4945
03/27/2009 8:45 AM
Hello,
Subscription access is not a common problem.
I searched for your details and discovered you have two usernames registered with the website.
You subscribed with username: nedimm
username: nedim does not have subscription access,
Thanks,
Lee
Lee Sykes
Site Administrator
Subscribe to the website
:
DotNetNuke Video Tutorials
:
The Skinning Toolkit
:
DotNetNuke Podcasts
Twitter:
www.twitter.com/DNNCreative
nedim
Nuke Newbie
Posts:2
03/27/2009 9:31 AM
Sorry about that.
This could be avoided by not allowing several registrations with a same e-mail address.
Thanks.
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