No dowload access
Last Post 03/27/2009 9:31 AM by nedim. 6 Replies.
Author Messages
saintX
Nuke Master
Nuke Master
Posts:147


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10/03/2008 3:45 AM
    I don't know why I do not recieve any notifications more from this portal? Eighter for forum  nor for extending my subscription.

    BTW. I renewed my subscription and have got the confirmation from paypal. But still no download access ...
    Regards
    Lee Sykes
    DNN Creative Staff
    Nuke Master VI
    Nuke Master VI
    Posts:4945


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    10/03/2008 4:49 AM
    Hello,

    I have checked your account and you should now have full subscriber access. If you can't see the videos, try logging out and then logging back in.

    If you are not receiving emails, perhaps they are going into your junk folder or they are just bouncing, you may need to add my email address to your white list.

    Occassionally I have a clear out of emails that bounce back to me from the forum, so if yours was one of the emails that was bouncing back to me as undeliverable from the forum replies I may have removed it. You could try white listing my email and then ticking to receive the forum emails again.

    Thanks,

    Lee
    Lee Sykes
    Site Administrator
    Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts

    Twitter: www.twitter.com/DNNCreative

    Lee Sykes's Facebook Profile
    Lee Sykes
    DNN Creative Staff
    Nuke Master VI
    Nuke Master VI
    Posts:4945


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    10/03/2008 4:52 AM
    yes the message just bounced back to me with:

    Reason: 554 Sending address not accepted due to spam filter


    Lee Sykes
    Site Administrator
    Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts

    Twitter: www.twitter.com/DNNCreative

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    nedim
    Nuke Newbie
    Nuke Newbie
    Posts:2


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    03/27/2009 6:54 AM
    This looks like a common problem. I have also paid for the subscription but can not download videos?
    Any help from support?

    Regards.
    Joseph Craig
    DNN MVP
    Posts:11667


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    03/27/2009 8:23 AM
    I've reported this, and I'm sure that we'll get it fixed in short order.  It's not a common problem, but things do fall through the cracks on occasion.

    Joe Craig, Patapsco Research Group
    Complete DNN Support
    Lee Sykes
    DNN Creative Staff
    Nuke Master VI
    Nuke Master VI
    Posts:4945


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    03/27/2009 8:45 AM
    Hello,

    Subscription access is not a common problem.

    I searched for your details and discovered you have two usernames registered with the website.

    You subscribed with username: nedimm

    username: nedim does not have subscription access,

    Thanks,

    Lee
    Lee Sykes
    Site Administrator
    Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts

    Twitter: www.twitter.com/DNNCreative

    Lee Sykes's Facebook Profile
    nedim
    Nuke Newbie
    Nuke Newbie
    Posts:2


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    03/27/2009 9:31 AM
    Sorry about that.
    This could be avoided by not allowing several registrations with a same e-mail address.

    Thanks.


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