Over billed for subscription
Last Post 04/26/2013 8:55 AM by Joseph Craig. 2 Replies.
Author Messages
Teri Hughes
Nuke Newbie
Nuke Newbie
Posts:1


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04/24/2013 11:36 AM
    Has anyone else gotten billed 3 times for the subscription?

    How did you resolve it?

    I signed up and I was billed 3 times via PayPal for the subscription.

    PayPal is going to take 10 days to research it but my account is bouncing like crazy after paying 240 for a 80 subscription.

    Any help please.. I emailed the address that sent me the confirmation for my invoice but I did not get a reply yet.

    I am a very small business and this really hurt me financially.
    Joseph Craig
    DNN MVP
    Posts:11667


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    04/24/2013 2:22 PM
    Teri,

    If you paid three times, that must mean that there are three Paypal transactions. I would also suggest that you review the transactions in your Paypal account to see what is there.

    DNNCreative has pretty much a "hands off" relationship when it comes to payments. All payments are handled via Paypal. Then, they notify DNNCreative that payment has been made so a subscription can be entered.

    The "Good news /Bad News" part of this is that your subscription is marked paid throught 4/23/2016!

    Please let us know if this doesn't get worked out promptly.

    Joe Craig, Patapsco Research Group
    Complete DNN Support
    Joseph Craig
    DNN MVP
    Posts:11667


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    04/26/2013 8:55 AM
    Teri,

    You will need to contact PayPal and have them reverse the two extra charges.

    Joe Craig, Patapsco Research Group
    Complete DNN Support


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