Failed to Connect
Last Post 01/26/2009 11:14 AM by Lee Sykes. 7 Replies.
Author Messages
Tripytaka
Nuke Newbie
Nuke Newbie
Posts:9


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01/19/2009 4:10 AM

    Hi All,

    I have recently just installed and am running SBS 2008 (64bit), IIS 7, SQL 2008 (64bit), DNN5 and Live One Care on a Dell Power Edge 840.
    I am hosting my own DNN portal and for the past 7 days everything has been working fine, until this morning when I restarted my Server. Now when I use either a client or the server and open a browser to view my webpage I receive the error message below.

    Failed to Connect
    Firefox can't establish a connection to the server at "www.mywebpage.com"
    Though the site seems valid, the browser was unable to establish a connection.
    Could the site be temporarily unavailable? Try again later.
    Are you unable to browse other sites?  Check the computer's network connection.
    Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.


    Additional Information:
    I can open http://localhost on the server browser, but not on the client.

    When I open up IIS7 and click on My Web Site> Basic Settings>Test Connection I get the following error message.        

    Cannot verify access to path C:\inetpub\wwwroot\My Website folder
    The server is configured to use pass-through authentication with a built-in account to access the specified physical path. However, IIS Manager cannot verify whether the built-in account has access. Make sure that the application pool identity has Read access to the physical path. If this server is joined to a domain, and the application pool identity is NetworkService or LocalSystem, verify that \$ has Read access to the physical path. Then test these settings again.
    I think this is where the problem is. The following Accounts/Users/Services have minimum of read permissions to the C:\inetpub\wwwroot\My Website folder:
    SYSTEM, NETWORK SERVICE, Administrators, Users, IIS_IUSRS, Trusted Installer
    .

    There must be something else that I need to grant access to this folder, but I don't know what. It seems strange that for 7 days it was working fine, and now has stopped.
    Please help, as I am pulling my hair out.

    Regards,

    Jared.

    Tripytaka
    Nuke Newbie
    Nuke Newbie
    Posts:9


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    01/20/2009 8:06 PM

    Can anyone provide some information that may help?

    I have posted this same request on the DNN forum and also IIS. No response from anywhere.

    Is this in the too hard basket?

    Jared.
    Joseph Craig
    DNN MVP
    Posts:11667


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    01/21/2009 8:41 AM
    Here are some things to do to try to narrow down the problem.

    Put a simple index.html file in your web directory.  Make sure that this is the first item in the list of Default Documents.  If browsing to the site brings up that page, you know that the website (via IIS) is working.

    Rename index.html to app_offline.htm and try again.  If that is served, it means that ASP.NET is also working.

    With both of those working, you that there is something in the DotNetNuke installation that is causing the problem.



    Joe Craig, Patapsco Research Group
    Complete DNN Support
    Tripytaka
    Nuke Newbie
    Nuke Newbie
    Posts:9


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    01/24/2009 1:12 AM
    Hi jncraig,

    Thanks for the info. I was unable to recover the site and have abandoned the installation and started again.

    While it was operational i added some pages and text.
    I want to copy the text for my new installation.
    How do i open the old failed installation in visual studio or similar and access the text?

    Regards,

    Jared.
    Joseph Craig
    DNN MVP
    Posts:11667


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    01/24/2009 11:40 AM
    I'll assume that your text was in Text/HTML modules.  That being the case, the text is stored in your old database.  So, you would need to be able to open the database with SQL Management Studio, look in tht HtmlText table, and copy the text (in the DesktopHtml column).  You can then paste that back into a Text/HTML module in your new site.

    Joe Craig, Patapsco Research Group
    Complete DNN Support
    Tripytaka
    Nuke Newbie
    Nuke Newbie
    Posts:9


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    01/24/2009 2:37 PM
    Thanks jncraig.

    I will follow your instructions.
    Thanks for the quick reply.

    Regards,

    Tripytaka
    Tripytaka
    Nuke Newbie
    Nuke Newbie
    Posts:9


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    01/24/2009 9:11 PM

    Hi jncraig,

    I have not been able to recover the lost text, so i have decided to get over it and move on.

    In doing so i have encountered another minor setback.

    I have installed DNN 4.9 on IIS7, SBS2008, SQL2008.

    I was able to navigate to http;//localhost/mywebsite and get the dnn portal installed.

    Now i want to remove the "localhost" and be able to type in www.mywebsite.com and see a live version of my website.

    So I opened up IIS7, right clicked on Sites>Add Website and entered in the information, including the IP address of my server and host: www.mysite.com.

    Now when i type into my browser "www.mysite.com" it still opens up http://localhost/mysite. Its fully functional, just not 'live".

    Please help.

    Regards

    Jared.
    Lee Sykes
    DNN Creative Staff
    Nuke Master VI
    Nuke Master VI
    Posts:4945


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    01/26/2009 11:14 AM
    Hello,

    You will need to also set up the portal alias for your DotNetNuke portal.

    Go to the admin menu / site settings

    Scroll to the bottom of the page - click on add new HTTP alias

    do not include the "http://" protocol prefix in your specification and enter your live URL

    Thanks,
    Lee Sykes
    Site Administrator
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