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I have spoken with Tony Valenti today.  He seems like a nice man and has assured me that he will look into my issues.  I will wait to hear the outcome and post back here when I do.

I agree with DavidWSnow that it is not really acceptable to close a call and not give you an answer.  I have had a couple of problems where they have not been fixed and it has been closed without an explanation.  I have been told that this is possibly because I raised the support call by email rather than their website so hopefully this wont happen again. 

Hopefully, I am just a one off and they will sort out my issues.  I will continue to use powerDNN for our current project if I see some improvement as I do think that the performance of their servers is far better than some other hosts we are using for smaller projects.

I do agree that they are expensive compared to some others but with good support when things go wrong, especially when the problems are caused by powerdnn, then I would be happy to pay for it.
 

Hi All

I have been using PowerDNN for over two years now. Started with virtual server. Tony was always working in support at that time and they were growing. I think I recieved plenty of support in those days and was given some great pricing because they had not really nailed down there Pricing/Package.

While on the virtual sever I had a few minor issues and they were resolved quickly and had no down time
 
Today I'm on a dedicated server and not really sure why I have had so many down times and for very long periods up to six hours.
 
I have gone over with support on several issues usually around a module problem.

They have been responsive but unfortunatly I have suffered 5 major down times and twice it effected all of my sites on the dedicated server.

The one site that seems to suffer is www.conservatoryseniorliving.com which would be my largest account. The issues seem to surround a module thats used for contacting the company for more info.
The thing is I use this module on other sites and never have had a proplem.

Next I was not happy about there pay for support system after not being told they would move to doing this. I have paid $85.00 per/hr for several hrs and have been told the issue was resolved and that it would never come back.

Well it did. Now I have been told by the client that they are shopping around for another developer and will leave my services.

The last time I was told by PowerDNN that it was some errors that they cleared from the BUS ????? I had no clue what that meant.

And after saying I would pay again to resolve whatever the module was doing (just to be sure this module was recently updated) The support person said you can just go check your logs.

Now I want to be very clear here.
 
I know that Tony has responded to others on this forum and I want everyone to know that by and all PowerDNN has provided me with some outstanding service JUST seems lately that I have been cursed with some unknown Murphys Law.

I wanted to participate in this forum not to shred as bad as it may seem PowerDNN as I still believe they are the best.

It would be a shame to start out with one of the best support teams and then because of good business and rapid growth lose that edge.

In a world that seems to have everything everywhere the problem still remains GREAT Support.

It bothers me to talk to someone offshore not because of their accent but because I dont believe they care about MY BUSINESS.

I need people like PowerDNN to care about MY Business and  thats the business of websites that use DNN.

I know several of the people who have made post in this forum. We kinda grew up together using DNN.

I couldnt have made it without all your help. It still stings to lose a client and not feel good about it.

Kemper Burt

To all

I just recently added a post to this forum. What I didnt say is that I have several sites housed on WH4L. Best Practice for me is to build out on a test site then move my sites to another more stable Hosting Platform.

That Hosting platform is PowerDNN and if you read my post you would think I was not happy with PowerDNN thats NOT the case.

I think because we have an open forum and this is the only one I would consider (Thank you Lee) it's important to stay open and honest.

In consideration of this that may very true foranyone at just that moment.

So it's important for me to say what it it is at any given time. Where Im at with it all.
 
I have been working with DNN for 5 years. It is more time than I've given any open source program no matter who's it is.

And we have all had our issues here Im sure!!!!!.

Again if it wasnt for the input talent and creative minds of the people who have come together to make DNN work I wouldnt be where Im at today with some exciting prospects.

Rodney you helped me the very first time I wanted to put up video with a menu system over two years ago.

Lee if wasnt for your pursuit of passing on information on this site and teaching me I may have given up.

To Tony Valenti if you hadnt worked with me from the start I wouldnt have even been able to build an enterprise site to begin with.

I have had more than my share of different hosting platforms and today in my humble opinon you will not find a better Hosting service than PowerDNN.

To make it clear I am moving everything off of WH4L. I have found this service to be more than lacking. Poor speed poor support and the new ticketing service they put up frustrates me.

They have implemented a Security Guard feature that does not allow me to work on a site that has a temp URL.

I use a temp URL because I dont want it live yet.

My appreciation of the DNN community is filled with respect thats why Im here.

And to Tony and his team at PowerDnn I will be signing up for your shared hosted programs to help facilitate my move off of WH4L

Thank you all for what you have done for me.

Best Regards
Kemper Burt