dnnmq
DNN Creative Magazine Subscriber
Posts:10
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| 26 Aug 2008 1:22 PM |
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DNN version 4.8.3 running on Windows Server 2003 Version 5.2 R2
NETWORK SERVICE has Full Control permission
This error comes up intermittenly when re-uploading a file using File Manager.
An Error Has Occurred When Attempting To Save The File \Portals\0\banners\banner_rotator.js. Please Contact Your Hosting Provider To Ensure The Appropriate Security Settings Have Been Enabled On The Server.
Like I said, it's intermittent: sometimes it works, sometimes it throws an error. Immediately after it works, I would try to re-upload again and I would get the error. A few seconds later, I try again, it works. Any ideas? Thanks in advance for your help.
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3960
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dnnmq
DNN Creative Magazine Subscriber
Posts:10
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| 27 Aug 2008 1:29 PM |
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banner_rotator.js is only 3KB.
This behavior was reported after we upgraded from 4.3.4 to 4.8.3.
Before the upgrade, we created 2 test copies of the site. We upgraded one of the test sites to 4.8.3 and kept the other test site at 4.3.4. When we didn't see any issues with the upgrade, we proceeded to upgrade the live site to 4.8.3.
The intermittent error occurs on the 4.8.3 version on the live and the test site. However, we haven't been able to reproduce the behavior
on the other test site that is still running version 4.3.4. |
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3960
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dnnmq
DNN Creative Magazine Subscriber
Posts:10
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| 28 Aug 2008 11:09 AM |
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Lee, your attention to this issue is truly appreciated because it's driving me nuts.
js is included in the File Upload Extensions. The error is intermittent when uploading the SAME js file into the SAME folder.
The scenario I just tried with each step performed within seconds of each other goes like this:
1. Upload banner_rotator.js --successful.
2. Upload same banner_rotator.js --successful again.
3. Upload same banner_rotator.js --successful again.
4. Upload same banner_rotator.js --throws error.
5. Click return, upload banner_rotator.js -- successful this time.
6. Upload same banner_rotator.js --throws error. |
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3960
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dnnmq
DNN Creative Magazine Subscriber
Posts:10
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| 04 Sep 2008 1:02 PM |
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Lee,
Thanks for your suggestion about checking event log. Here's what I did...
First, in site Admin>> Event Viewer, I clicked Clear Log. Next, using Admin>>File Manager, I uploaded the js file and it was successful. Then, I tried to upload the same js file and it displayed the error:
An Error Has Occurred When Attempting To Save The File E:\WebAsset\_______\Portals\0\banners\banner_rotator.js. Please Contact Your Hosting Provider To Ensure The Appropriate Security Settings Have Been Enabled On The Server. (see attached screen print)
I then checked Admin>> Event Viewer and it’s still empty. I logged into the server, went into Administrative Tools>Event Viewer. There were no warnings nor errors logged in the Application or System view at the time I got the upload error.
I'm tempted to try upgrading to 4.8.4 to see if that error goes away. Are there any issues with that version? As I mentioned before, I couldn't reproduce this error on a dev site that still has the 4.3.4 version.
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3960
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jncraig
DNN Creative Staff
Nuke Master III
Posts:3750
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| 05 Sep 2008 8:44 AM |
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| If you are going to upgrade, waitva few more days for 4.9. |
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Joe Craig
DNN Creative Support
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dnnmq
DNN Creative Magazine Subscriber
Posts:10
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| 05 Sep 2008 6:45 PM |
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Per Lee's suggestion, I removed NETWORK SERVICE from the website root then re-added it with Full Control permission. I verified that folder E:\WebAsset\_______\Portals\0\banners and the banner_rotator.js file itself allows NETWORK SERVICE Full Control. Then, I tried to upload the same js file. It worked the first time but got the error when I tried to upload it again.
Joe, I'll wait until 4.9 is available to test the upgrade.
Thanks for assisting me with this issue. |
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dnnmq
DNN Creative Magazine Subscriber
Posts:10
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| 26 Sep 2008 3:55 PM |
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Upgraded to 4.9 -- didn't resolve the problem. The error still rears its ugly head intermittently . Since file upload works sometimes, we'll just have to live with it. Or as Lee jokingly suggested, ftp. |
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jack2304
Nuke Newbie
Posts:1
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| 28 Sep 2008 10:28 AM |
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Hi,
This is Jack. I am using windows 2003 server When I purchased it is working well and presently it is showing error when I starts a program as the guarantee period is also over as it was purchased 3 years back is their any one that can help me to solve this problem. Please do it for me.
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Jack
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jncraig
DNN Creative Staff
Nuke Master III
Posts:3750
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| 28 Sep 2008 6:00 PM |
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| Is this a license issue? What is the exact error message? |
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Joe Craig
DNN Creative Support
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foremostmedia
DNN Creative Magazine Subscriber
Nuke Newbie
Posts:1
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| 10 Jun 2009 4:01 PM |
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We are having the error on version 4.9. Is there a resolution? This not only appears in the File Manager, but in the FckEditor as well when attempting to upload a document.
"An Error Has Occurred When Attempting To Save The File C:\Inetpub\vhosts\<>\httpdocs\Portals\0\2008_2009_Test_Document3.pdf. Please Contact Your Hosting Provider To Ensure The Appropriate Security Settings Have Been Enabled On The Server." |
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3960
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| 11 Jun 2009 6:19 AM |
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hello,
That could be two possibilities, first of all you need to check that your DotNetNuke installation is configured to allow the upload of PDF files.
To do this, go to host menu / HostSettings
Advanced settings / other settings
File upload extensions: - make sure pdf is in the list
If it is, you will then need to contact your hosting provider and make sure they have enabled all of the correct security permissions on your DotNetNuke installation files and folders.
Thanks,
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Lee Sykes
Site Administrator
Subscribe to the website : DotNetNuke Video Tutorials : The Skinning Toolkit : DotNetNuke Podcasts
Twitter: www.twitter.com/leesykes
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