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Subject: Now, portal creation problem
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wchung
Nuke Newbie
Nuke Newbie
Posts:6
30 Nov 2007 10:19 PM  
It might sound to you all a dumb question, but I can not creat a parent or child portal.
Why does the following error result? Is the following error from my DNN mis-operation or from the hosting servrice?

"The Child Portal Name You Specified Already Exists. Please Choose A Different Child Portal Name."

The error message looks like that I have already a subdomain installed. But, that is not the case.


Thank you.
Kimchi
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
01 Dec 2007 8:34 AM  
I assume that if you choose a portal name like xyz987 you get the same error?

It might be worthwhile to look around in your Portals directory to see what is there. This might also happen if you don't have write permission in that directory.
Joe Craig
DNN Creative Support
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SupaHoopsa
DNN Creative Magazine Subscriber
Nuker
Nuker
Posts:13
22 Oct 2008 5:51 AM  

I am currently getting this error whenever I create a child portal. I have amended the message so that is actually displays the pathanme it is checking, so I get an error like this:

The Child Portal Name You Specified Already Exists. Please Choose A Different Child Portal Name.
Portal Name = \\Richtest\aaa8

The child portal creation takes an absolute age to complete, but what I do know is that this folder is created almost immediately as are the portal table entry, the userid entry and the new tabs.

What does sometime happen is that the PortalAlias is not created.


So my question is why is DNN reporting that the child portal already exists when it created this folder successfully when it first started the child protal creation?????

 
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
22 Oct 2008 8:20 AM  
Can you create a child portal with another name?   Or is this a case of not being able to create any child portal?

Which version of DotNetNuke are you using?
Joe Craig
DNN Creative Support
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jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
22 Oct 2008 8:20 AM  
Can you create a child portal with another name?   Or is this a case of not being able to create any child portal?

Which version of DotNetNuke are you using?
Joe Craig
DNN Creative Support
Subscribe to the website
SupaHoopsa
DNN Creative Magazine Subscriber
Nuker
Nuker
Posts:13
22 Oct 2008 8:22 AM  

Hi,

I am using 4.9.0 and it doesn't matter what I call the child portal, the same thing happens every time
SupaHoopsa
DNN Creative Magazine Subscriber
Nuker
Nuker
Posts:13
18 Nov 2008 5:52 AM  

** POP **

Anyone any ideas why I keep getting this error?

I have just over 160 child portals and I just checked my users table and it has over 168,000 rows.

I can't see why they should but would either of these affect the child portal creation? Surely the new child portal should be independant of any existing portals or users.

My hardware and SQL Server are very highly specified and are more than capable of handling the data as a SQL trace and performance monitoring has shown.

On top of the child portal creation problem, updating any host settings also takes ages, often times out and causes the application to restart (although would I be right in thinking the restart is a default behaviour when ameding host settings?).

I have also had huge problems loaded new modules with timeouts causing only partial installation and I experience all the errors associated with this.

These errors only started happening when I upgraded from DNN 4.4.0 to DNN 4.8.2.

I am now running DNN 4.9.0.
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
18 Nov 2008 8:54 AM  
If there are other errors related to the database, I would start by looking there.  This could be something as simple as a timeout.

First, is an error posted to the event log?  If so, please post it here.

Second, look into doing some maintenance on your database.
  • Back it up first
  • TRUNCATE the event log and the site log
  • Clear out the site log (ou can do this easily as part of a full backup process with SQL Management Studio, and you should be doing regularly scheduled backups frequently.)
With your fairly large number of users, you might want to tune-up your database.  Hal Hayes has several blog posts related to DotNetNuke and database issues here.
Joe Craig
DNN Creative Support
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SupaHoopsa
DNN Creative Magazine Subscriber
Nuker
Nuker
Posts:13
18 Nov 2008 9:05 AM  
Posted By jncraig on 18 Nov 2008 8:54 AM
If there are other errors related to the database, I would start by looking there.  This could be something as simple as a timeout.

First, is an error posted to the event log?  If so, please post it here.

Second, look into doing some maintenance on your database.
  • Back it up first
  • TRUNCATE the event log and the site log
  • Clear out the site log (ou can do this easily as part of a full backup process with SQL Management Studio, and you should be doing regularly scheduled backups frequently.)
With your fairly large number of users, you might want to tune-up your database.  Hal Hayes has several blog posts related to DotNetNuke and database issues here.

1. There are no errors reported in the logs
2. I have been through the process of truncating logs etc and it has made no difference.
3. We are running on an industrial strenght SQL server with over 7gb of memory and the db's are all finely tuned. I have had my DBA run performance monitoring during the portal creation process and he is very happy that the SQL Server can cope with the workload easily.
4. The issue I firmly believe is connected to the SQL Server process. I had my DBA also run a SQL Server trace and it created 1,000's and 1,000's of lines. Being so large it is difficult to interogate, but it would appear to be doing something with every child portal on the site??????

Can anyone tell me where the code is that is run when creating a child portal? I have downloaded the DNN Source code, but I haven't been able to trace the exact code that is executed.

Thanks in advance for your help.
Rcih.
jncraig
DNN Creative Staff
Nuke Master II
Nuke Master II
Posts:2318
18 Nov 2008 9:14 AM  
Since you have other issues with installing modules, etc. I believe that you are correct that it's a SQL server process.  I'm afraid that I don't know enough about the code to point you in the right direction on that one.

If you want to contact me privately (jncraig at yahoo dot com) I can put you in touch with some people who might be able to help.
Joe Craig
DNN Creative Support
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Forums > Users Lounge > Everything Else > Now, portal creation problem


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