derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 11 Nov 2008 11:00 AM |
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Hello
I have developed a site in DotNetNuke - DNN.
I have transfered all the files with the help of my FTP program AceFTPPro3.
What's my next step so that all my website content can be published and
visible on my website?
Does anyone here have any experience of this host provider (EasyCGI)?
I want to make my website visible, is there anything I need to do so that this can happen?
regards
Alexander
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RC-Rob
Nuker
Posts:12
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3375
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 11 Nov 2008 3:01 PM |
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Hi
yes I posted a ticket a while ago, and I got an answer that some dude would look into it, within 48h. I think thats bad service, I mean publishing the websites content is one of the more important things. I thought they should know at least how to publish the sites content?
I just want to make my website public.
I read a thread on the DNN.com forum but can't really get this to work.
http://www.dotnetnuke.com/Community/Forums/tabid/795/forumid/108/threadid/213261/scope/posts/Default.aspx
Can anyone explain this better to me...?
regards
Alex |
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3375
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 12 Nov 2008 6:28 AM |
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Hi
I have done everything your excellent tutorial video says.
I have used AceFTPPro3 and transfered all the files.
I have logged into EasyCGI my host povider, and found all my files in the dnn-folder, I guess the transfer was a succes.
If I understood your tutotial correct the only thing I needed to do were transfer my content from local host to my host provider, and then everything would be public for everyone to see?
I get the feeling that EasyCGI don't have the best DNN-expertise availible. I got an answer late last night saying that my installation was wrong.
My original message to EasyCGI
Hello
I have developed a site in DotNetNuke - DNN.
I have transfered all the files with the help of my FTP software. Whats my next step so that all my website content can be published and visible on my website mywebsite.com?
regards
Alexander
Got this answer from them...
Hello Alexander,
Thank you for contacting Support.
We apologize for any inconvenience this has caused you. I have asked a member of our team who specializes in Web site to review your issue. You should be hearing from this specialist within 24-48 hours. If you have any questions in the meantime, please let us know and be sure to refer to the link http://www.easycgi.com/member/sconsole for the quickest service.
Thank you for choosing EasyCGI, we appreciate your support.
Sincerely,
Alwyn Dunn
Customer Support
This is their internal discussion + the answer they sent me, witch is public for the customer...How are they thinking? seems to me they are lost and guessing?
Reported symphom:
Alexander contacted us saying that he has created the Web site using the
DotNetNuke. He also said that he has uploaded the files to the account using the
FTP and wants the web site to publish. I have checked the account and noticed
that the files are in the folder ‘dnn’.
Diagnosis:
May not be installed correctly.
This is the last answer I got from them
Hello,
Thank you for contacting us.
I have checked the issue
and noticed that the ‘Dotnetnuke’ is not installed correctly. Please installed
the application from the install central and verify this from your end.
If you have any further questions, please update the Support Console.
Sincerely,
Aleta Meyer
Technical Specialist
I don´t really understand what they want me to reinstall? I thought that after using the FTP all would be public on my www.mywebsite.com
best regards
Alexander
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 12 Nov 2008 1:24 PM |
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Hello
FYI...
I have reinstalled DNN at EasyCGI, and now I get another error LOL!
I get this errormessage:
Service Unavailable
HTTP Error 503. The service is unavailable.
I know this is a bit offtopic and not so much DNN-related.
I just wanted to tell you how it went.
In conclusion I will problably transfer my site to some other host provider.
thanks for everything, you rock!
Regards
Alexander
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RC-Rob
Nuker
Posts:12
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 13 Nov 2008 10:37 AM |
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Thank you for answering.
the auto-installer you refer to do you or anybody else know if the host provider PowerDNN has this to offer?
In the longrun I will need to transfer my site to an other host.
thanks for your help, I'm very grateful for all the help I can get.
best regards
Alexander
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 13 Nov 2008 10:47 AM |
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Hi again my DNN friends
I just finished a livechat conversation with a "technician" at EasyCGI. When I asked him about my ticket and what was wrong, he replied "I've no idea!"
This is getting hilarious every hour that goes by  .
For anyone who is considering EasyCGI, STOP and read my passed postings.
//Alexander
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hopestehling
DNN Creative Magazine Subscriber
Nuke Newbie
Posts:1
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| 13 Nov 2008 11:27 AM |
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I just recently switched from WebSecureStores to ResellerChoice for hosting. Reseller Choice provides an installer for DotNetnUke, currently 4.9.0 and 3.3.7.
They offer a small 5 domain packs with either individual databases or seperate databases. There was a code put out on this forum that offered 50% the first month that directed me there.
The best part is the dotnetpanel which is so much more intutitive than the Helm control Panel on WebSecureStores. You have full control of settin up Web Sites, domains, e-mails, databases, etc.
Their technical support is awesome too and very patient with a newcomer to DNN.
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3375
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Dr Joe
Nuke Newbie
Posts:4
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| 19 Nov 2008 8:42 AM |
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Amazing - I'm going through this exact same thing with EasyCGI!  I managed to successfully install dotnetnuke version 4.8 about 2 months ago and everything was working great. But, now all of a sudden my site is giving me a wide variety of sporatic problems.
I've received the 503 errors and last night I even received errors indicating it can't connect to the database. These problems are not consistent which is the most frustrating part. I've contact customer support several times and I feel like I get the run around. They don't offer any technical assistance in terms of running diagnostics, checking logs etc.
They are going through a migration with there shared web hosting services that I think may be causing some of the issues. Their old setup was where they had one server for several clients and now they are moving to a server farm according to an email I received. I think it's time to find a new hosting provider. EasyCGI is not worth the aggravation. |
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 19 Nov 2008 8:52 AM |
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Hi Joe
amazing to say the least!
I will change host to PowerDNN as soon as possible, seems to me they dont give a crap I have had a ticket open since 11th of Nov about the issue. Keep us updated on your problems will you? I want to warn everybody about these unserious hosts.
regards Alex
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Dr Joe
Nuke Newbie
Posts:4
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| 19 Nov 2008 8:58 AM |
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I'll let you know how it works out. I think I opened up about 6 tickets with them so far.
Let us know how PowerDNN works out. I will probably be looking for another host in the next 24 hours. Ahhhh, isn't this fun! |
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3375
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derpir
DNN Creative Magazine Subscriber
Nuke Ace
Posts:42
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| 19 Nov 2008 1:03 PM |
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Hi Lee
I told them that solution two days ago and still no answer, but thanks for suggesting that solution.
I will change host to PowerDNN.
//Alex |
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Dr Joe
Nuke Newbie
Posts:4
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| 19 Nov 2008 3:00 PM |
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I found some interesting posts on some other sites that explain some of the challenges I've been experiencing lately:
http://www.webhostingtalk.com/showthread.php?t=728993
http://www.complaintsboard.com/complaints/easycgicom-c110986.html |
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Dr Joe
Nuke Newbie
Posts:4
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| 26 Nov 2008 8:50 PM |
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Here in the United States we're celebrating a holiday called Thanksgiving. For those of you who may not know, it's a time where we eat Turkey and reflect on all of the things that we are thankful for. I'm thankful for the fact that there's a happing ending to my EasyCGI story:
Apparently, several weeks ago, EasyCGI went through a huge migration where they tried to move over 15,000 clients to a new server setup. There are tons of forums on the internet that have documented the frustrations and issues that people are running into. I have personally been subjected to over 3 weeks of back and forth discussions with EasyCGI to get my client'swebsite up and running. First, they attempted to move the site to a new server and the database was never copied over. Then, they restored the database and I soon found out that any user setup on the original database became corrupted and had to be re-created in order to work correctly. There were tons of other problems we ran into after this.
Luckily, my client contacted EasyCGI managment with a list of complaints and was able to get his money back.  Good times... |
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leesykes
DNN Creative Staff
Nuke Master III
Posts:3375
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