Add any comments or questions regarding the DotNetNuke Feedback Module tutorial from Issue 54

I just registed to your manazine. I don't found any link to watch the video tutorial ? I keep circuling around the same page. Can you help ?

Hello,

To access most of the videos you have to subscribe:
http://www.dnncreative.com/Subscrib...fault.aspx

If you have already subscribed and do not have access email me your receipt and I will look into it immediately.

If you are looking for free content have a look here:
http://www.dnncreative.com/Home/Fre...fault.aspx

Thanks,

Hi Lee,

I've installed the Feedback Module on my local installation (DNN 5.1.4). I've added some categories and subjects and changed the settings. No problems so far.
When I fill in the form and send it I get an error (see attachements).

Can you help me with this?

Thanks and kind regards,
Jeannine

Check your installation's Event Log and post the more detailed error message that you'll find there.

Also, is SMTP setup?  Have you successfully sent emails from the system?

Hmmm.

You might want to try adjusting the modules settings to see if you can determine which parameter is causing the problem.  For example, turn off moderation and turn off categories.  If you have checked "Use category value as Send To" turn that off and make sure that there is a valid email address in the Send To setting.

The problem appears to be related to an email address, so pay attention to the module settings related to email addresses.

Hello,

It's going wrong when I enable the setting: Use Category value as Send To. There is a valid email address in the value field (see attachment). It looks like the system is not picking up this value.

When I disable this setting email is sent.

Kind regards, Jeannine

I've never used this option before.  I believe that Lee does discuss category values in the current tutorial (I haven't actually had a chance to view it yet), so you might want to review that if you haven't already done so.

But, at least we've located the source of the problem.

Hi Joe,

Lee does discuss the category values and yes, I've viewed them. I followed the tutorial, but I still got the error.
It seems like the module is not picking up the list value for the category.
Maybe Lee can have a look at it again. Maybe it's an DNN 5.1.4 issue?

Kind regards, Jeannine

Hello,

I just tested this in 5.1.4 and get the same error, I would suggest upgrading to the latest version.

Thanks,

Hi Lee,

Thanks for this answer. I never did an upgrade till now. So another challenge for me.

Kind regards, Jeannine

you will want to watch this:
How to Upgrade DotNetNuke (Auto Merge Method) (v4.6.2 to v5+)

It's the method to use for DNN 5

I would also recommend you do a test upgrade on a localhost backup of your website before attempting it on the live website.

Also, make sure you have a full backup of your live website before attempting it on the Livesite - usually if you don't have a backup it goes wrong + if you do have a backup it goes perfectly ;-)

How to backup a live hosted DotNetNuke website and restore it to a localhost installation

Hi Lee and Joe,

Thanks for the great and fast support!

Kind regards, Jeannine

For a simple module this one has caused me no end of grief over the years. I use Google apps for my email provider. They have very strange settings and also you can’t send yourself emails. As a result I use WebMaster@AgingSafely.com as the admin address and DavidWSnow@AgingSafely.com for to receive email. Google also uses SLL and strange ports. I have yet to have DNN allow me to specify a port (465) on the line with smtp.gmail.com. However, DNN or Google seem to do the right things and the mail comes thru. However, if the users is not logged in and fills out the message using their email address I don’t receive the email address in the email. This makes the module somewhat useless. For example I as a test I get “Test message Submitted By: Dave Snow” I am using the current feedback module but and older version of DNN. /Dave Snow

After hours of screwing around I proved that Google won't let you send emails using anyones elses name. That was causing it to look like WebMaster@AgingSafely was sending the Feedback not the purson filling out the form. Verizon isn't so security minded and if I use them as the SMTP server then the feedback "looks" as if it was sent by the email address entered on the form. /Dave

What is your email ?  I have your receipt and the PayPal receipt also.

I want to get to this tutorial : http://www.dnncreative.com/Tutorial...fault.aspx

and right now, there is only a description of the video (even when I'm login ... my name appear on the top right of the web site beside logout.

Hi Martin,

Please contact me direct for subscription enquiries email: lee at dnncreative.com

Please email me your receipt and username on DNN Creative and I will give you immediate access. It's best to email me direct for subscription enquires as forum posts can be easily missed.

Many Thanks,

So where exactly is the feedback module. I can't seem to find it listed anywhere in my installation (Ver 5.02.03). Or does it need to be downloaded.

Logged in as host, visit the Host, Extensions page and click the "Install Available Updates" link at the bottome of the page.  The Feedback module should be listed there.  If not, you will have to download and install it separately.